Ph.D., Syracuse University
Public Management, Strategic Planning, Performance Management, Stakeholder Engagement
Ted Poister’s research focuses on results oriented approaches to public management including strategic planning and management, performance management, quality and productivity improvement, and customer satisfaction/stakeholder engagement. Much of this work has been conducted in the field of transportation, but he has also worked in a variety of other policy areas including housing, criminal justice, mental disability, public health, child support enforcement, and nursing regulation. Current research focuses on the drivers of citizen satisfaction with public schools, the effectiveness of a performance based grants management process in a public health program, and the impact of the federal Small Transit Intensive Cities program.
Poister has worked with a wide range of governmental organizations at the federal, state, and local levels in applied research and consulting projects in management and evaluation such as the Pennsylvania Department of Transportation, the Georgia Department of Transportation, the Metropolitan Atlanta Rapid Transit Authority, the Transportation Research Board, the Georgia Division of Family and Children’s Services, the U.S. Department of Housing and Urban Development, the U.S. Centers for Disease Control, the Pennsylvania Association for Resources for the Retarded, the National Council of State Boards of Nursing, and Human Resources and Social Development Canada as well as River Valley Transit in Williamsport, Pa.
In addition, he has conducted numerous profession development and training programs for such agencies as the District of Columbia Department of Mental Health, Fulton County Government (Ga.), the Venango County (Pa.) Health Consortium, the U.S. Health Resources and Services Administration, the U.S. Department of Health & Human Services Office of Inspector General, the U.S. Maritime Administration, and the World Bank. In addition he regularly teaches courses in performance management and applied statistics for the Evaluators’ Institute at George Washington University.
Dr. Poister has published widely in such journals as Public Administration Review, Public Performance & Management Review, Journal of Public Administration Research and Theory, American Review of Public Administration, Public Management Review, and Administration & Society as well as the Transportation Research Record. In addition, he is lead author of Managing and Measuring Performance in Public and Nonprofit Organizations, published by Jossey-Bass in 2015.